Energy Theft

Find out more on the dangers of Energy Theft in the video below:

Energy Theft

Find out more on the dangers of Energy Theft in the video below:

Energy Theft

The flyer can also be downloaded below:

Download Flyer

Find out more on the dangers of Energy Theft in the video below:

Watch Video

Pathway to Net Zero

Northern Ireland’s five Gas Network Operators have launched their joint plan to fully decarbonise the region’s gas network by 2050.

The Pathway to Net-Zero charts out how the gas network will transition away from natural gas to renewable alternatives such as Biomethane and Hydrogen to support Northern Ireland’s emission targets.

Download the Pathway to Net-Zero Brochure below:

Download Brochure

Energy Care Schemes

Lots of energy and utility companies have care registers to help consumers that are dependent on their energy supply. Registration is usually available to customers of pensionable age, disabled or chronically sick. The benefits of being registered can include:

• Alternative format communications
• Special control taps and adaptors
• Meter movement and quarterly meter reading
• Free annual natural gas appliance safety check

Find out more about your natural gas suppliers’ Energy Care Scheme and qualifying criteria by clicking on their logo below.

Energy Efficiency

Natural Gas is an efficient way to heat your home and provide hot water, but here are some simple tips to help save even more energy at home:

• Turning your thermostat down by 1°C could save up to £80 per year.
• Set your thermostatic radiator valves in each room to a temperature that suits your circumstances – not always set to maximum.
• Check that your heating timer is set at the correct times and days that you need heat.
• Set the heating and hot water temperatures of the boiler to your desired heat level – this may be lower than what it is currently.
• Reduce your time in the shower.
• Ensure your gas boiler is serviced annually to maintain its efficiency.
• Consider getting advanced heating controls fitted which allow you to be in control of your heating whilst out and about, or from the comfort of your own home.

By becoming more energy efficient you can reduce the energy you use and save money on home energy bills.

There are a number of support schemes available to assist consumers to improve their home energy efficiency, including:

Affordable Warmth Scheme - https://www.nihe.gov.uk/Housing-Help/Affordable-Warmth-Boiler-Replacement/Affordable-Warmth-Scheme

Boiler Replacement Scheme: https://www.nidirect.gov.uk/articles/grant-replace-your-boiler

Northern Ireland Sustainable Energy Programme: https://energysavingtrust.org.uk/programme/nisep/

There are also lots of organisations offering free and impartial advice and support with energy efficiency measures, including:

• NIHE Energy Advice Service - https://www.nihe.gov.uk/Community/NI-Energy-Advice
• The Energy Saving Trust - https://energysavingtrust.org.uk/
• Bryson Energy - https://www.brysonenergy.org/

NI Direct - https://www.nidirect.gov.uk/information-and-services/environment-and-outdoors/energy-advice

Additional Support Services

As well as natural gas network operators and suppliers there are lots of organisations offering support to consumers across a range of different areas:

Quick Check: If you are concerned about the identity of someone calling at your door, call 101 for the Quick Check facility to verify them before giving them access to your home.

Energy Bills

• If you find your circumstances have changed or if it’s getting more difficult to manage your energy bills, we’re help to help. Contact your natural gas supplier to find out more about the support that may be available to you.
• If you are worried about debt or money management, there are a number of organisations offering free and confidential support:

• Information to help understand your natural gas bill is available from your natural gas supplier:

Payment / Meter

1. You can top up your prepayment card at any Paypoint location. Find your nearest store at https://consumer.paypoint.com/
2. There are a range of billing and meter options available including quarterly bills, monthly direct debit and pay as you go (PAYG). You can find out more about these options and if a change would be suitable for your circumstances by contacting your natural gas supplier.
3. If you need help to top up due to having to shield or self-isolate you’ll find step-by-step top up guides to help family or friends top up for you at https://www.phoenixenergyni.com/already-connected/using-your-gas-meter.

If you are unable to top up for any reason, please contact your natural gas supplier to access support which may be available.

Codes of Practice

There are a number of Codes of Practice that natural gas operators and suppliers have committed to so you receive the best service possible. Specific responsibilities are included around:

• Payment of bills
• Complaints handling
• Services for elderly, sick or disabled consumers
• Services for customers with payment meters
• Efficient use of natural gas

If you want to find out more about your natural gas supplier or operator’s range of services click on their relevant logo below